We accept institution checks, money orders, and personal checks. Visa, Mastercard, Discover and American Express. Credit card orders by mail must include card number, expiration date, security code, and cardholders name, billing address and a phone number where the cardholder can be reached. We will verify any credit card order we receive by mail. Personal checks must include name, address and phone number. Orders paid by personal checks are held for two weeks to ensure cleared funds. Make checks or money orders payable and mail to:
P.O. Box 70918
Brooklyn, NY 11207
All orders are shipped via UPS Ground.
Normal Shipping time to most NYS Facilities is 1-3 business days. Most orders are filled and shipped within 24-48 hours. If an item is out of stock or not available until a later date, we will notify you and offer a substitution.
Gift Items require a physical location and will not be shipped to P.O. Boxes. No shipments outside of the contiguous U.S.
OUR QUALITY PLEDGE
We make every effort to describe all products accurately. However, manufacturers sometimes make minor changes. In that case, we may have to substitute an item of equal or greater value.
Return any unused item, for any reason and we will exchange it as well as credit your account or issue a refund for the purchase price(minus shipping and handling) whichever you prefer. (Food Items are not eligible for refunds). Item must be in its original package and in saleable condition. Unlike other catalog companies, we do not charge a restocking fee. Returns for exchange must include return shipping charges. Please refer to the shipping chart on the order form.
If a package is refused by the facility for any reason, such as transfer, loss of privileges, etc. A $6.00 charge will apply to cover the cost of the return by UPS. This will be deducted from the credit issued for the return. This also applies to residential deliveries. If original order was eligible for free shipping, the UPS return charge and a $10 re-shipping charge will apply to re-ship the order.
If food is returned for any reason, please make sure that it is packaged properly. Credit will not be issued for any returned items damaged in transit. Damaged food items will be discarded. Bread and other refrigerated items are NOT returnable due to short shelf life. If bread or other refrigerated items are returned for any reason, it will be discarded and no credit will be issued. Credit will not be issued for any food item that has expired and will be discarded.
WHERE TO SEND RETURNS
If returning merchandise through US Mail, please send to :
P.O. Box 70918
Brooklyn, NY 11207
Gift items are from a third party source. Their prices are set and cannot be discounted. We will obtain and ship the items to your loved ones once payment is received. We charge a small processing fee for our services.
*We accept institution checks, money orders, and personal checks, Visa, MasterCard, Discover and American Express.
We will print and ship your pictures to your loved one in a correctional facility on a 4×6 print. Each pictures costs $0.50.
Step 1: Your loved ones send a payment via paypal to email@example.com. Along with the payment must be a message with the following information:
Your Din Number
Address of the Facility
And the amount of pictures they are paying for.
Step 2: Once your loved ones receive the paypal confirmation that payment was accepted. Your loved one then emails the photos to firstname.lastname@example.org including a copy of the paypal receipt.
Your images will then be printed and sent to the correctional facility of choice.
*we are not responsible for pictures that are held by the facility for indecent exposure,etc. No refunds will be issued once images are printed.
*Prices are subject to change
*Colors shown may vary slightly from actual colors due to varying monitor resolutions
*Not responsible for typographical errors.
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